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Casino Games Not Loading or Frozen Screen? How To Fix Errors

Online casinos like 666 Casino have allowed a world of access for many curious punters. They can play table games and slot games online at the click of a button. However, on rare occasions, gaming errors can occur.

Experiencing a gaming error while playing online can be frustrating. Sure, games undergo thorough testing to avoid errors, but they can still happen.

Though rare, malfunctions can occur, like frozen screen screens or a game suddenly stops loading. In this 666 Casino blog post, we will discuss some possible malfunctions and explain how these errors can be fixed. 

Casino Games Not Loading

There is usually one main issue if your casino games won’t load; connection problems.

Check Your Internet Connection

You need an internet connection for the game to load. So, ensure your router is on, and your LAN (Local Area Network) cable is connected properly. Alternatively, if you have a wireless connection, move closer to your router to try and get a more stable connection.

Restart Your Device

Your internet connection might not always be the problem. Sometimes, restarting your device can go a long way. For example, your computer might need an update. However, just in case you still experience the same lag, then it could be the online casino having server issues.

Ensure You Have An Active Casino Account

If you sign up at a reputable online casino like 666 Casino, you can gain access to a range of online slots and casino games. In the UK, playing casino games for real money requires you to sign up and deposit funds into your casino account. Without an active account, you will not be able to play slots for real money

Additionally, regulated online casinos such as 666 Casino can offer you live support when logged in, and a contact form if logged out. So, you can always reach out to the support team should an error occur.

Casino Games Stuck On Frozen Screen

Getting a casino game stuck on a frozen screen is rare, especially at a reputable online casino. However, it has the potential to be a confusing situation if it happens.

Various things can cause a frozen screen. You can start by going through a checklist, such as the one below, to attempt to solve the problem.

  • Check that you have a functioning internet connection. If it’s faulty, try and perform the troubleshooting steps given by your service provider.
  • Close the game and refresh it.
  • Clear the cache on your browser.
  • Reboot your computer.
  • Update your browser.

The next step would be to contact the casino’s customer support team if the problem persists. Most slot games save your progress so that you can start where you left off once the issue has been resolved.

Live Casino Disconnected or Saying Connection Issues

Live casino games require an uninterrupted internet connection to function. It’s the only way to catch what the dealer says or keep up with the group chat.

Most online casinos invest in their streaming platforms to ensure you’re always connected when playing live casino games online. That being said, errors may still occur. 

To try and prevent any connection issues when playing live casino games, it may be best to check your internet speed.

Casino Games Going Slow Or Crashing

Aside from casino games not loading, freezing on the screen, or internet issues, players might also experience slot or crashing casino games.

Like most other problems, crashing casino games can also be because of weak connection problems.

Alternatively, you might be experiencing storage issues, and the game cannot find enough memory space. Or, it could be because you have too many tabs open, and the game is struggling to run on the device.

The obvious solution would be to ensure you clear space and close any unnecessary tabs.

Casino Game Errors FAQs

Let’s look at some frequent casino game error questions.

What Happens When A Slot Machine Gets Reset?

Resetting a slot machine while playing is a possibility, even though rare. You may or may not lose any progress in the game. It depends on the game you play and the developer. For example, you could find all your credits and bet intact if the game saved your progress.

However, you can usually get a refund if the game didn’t save.

What To Do If You Can’t Log Into Your Casino Account?

No need to panic if you can’t log in to your casino account. Start by checking your internet connection and confirming your login details. If you’ve forgotten your password, consider clicking ‘Forgotten Password’ to reset it. Contact customer support for assistance if you still cannot access the account.

How To Fix Casino Game Errors?

Most casino game errors are due to an unstable internet connection. So, aside from restarting your devices and router, you can always contact customer support to help you troubleshoot specific errors.