What Number Does BOTB Call From? How BOTB Winners Are Contacted
If you’ve ever entered a BOTB competition, you may have wondered how BOTB actually get in touch with their winners? And what number should you look out for on your phone?
The last thing you’d want is to miss that all-important call because you didn’t recognise the number.
Curious about the process and keen to make sure you don’t miss your chance? You’re in the right place. Read on to find out how BOTB contacts winners, and exactly what number they use when making that call.
Does BOTB Call From A UK Number?
Yes, BOTB calls winners from a UK number. The call commonly shows as a London landline, so it typically starts with 020.
If you are overseas, the same call may display with the +44 country code, for example +44 20 followed by the number. That way you can recognise it as a UK call even when you are outside the country.
How BOTB Usually Contacts Winners By Phone
Once the results are confirmed, the team aims to reach winners promptly using the phone number provided with the entry. Calls are typically made on weekdays, often in the morning or early afternoon, when people are more likely to pick up.
Many calls are recorded to capture reactions for the BOTB website and social channels. If you see an unexpected UK number ring around the time results are due, it could be the call you have been waiting for.
If there is no answer, they usually try again and may leave a voicemail or send a short email so you know to get in touch. That way, the news does not pass you by.
As for how the number appears, that can vary slightly.
Will The Caller Show As ‘No Caller ID’ Or A UK Number?
Most winners will see a standard UK landline number on their screen, often with the 020 dialling code. In some cases, especially when a presenter is trying to keep a surprise under wraps, it might show as ‘No Caller ID’ or ‘Private Number’.
If you are expecting results, consider answering unfamiliar UK numbers or withheld calls around announcement time. It could be BOTB with news about your entry.
So, once you pick up, what do they ask?
What Details Will BOTB Ask For On The Call?
The first questions are straightforward. You will be asked to confirm your name and the details you used when entering.
To make sure the prize goes to the right person, BOTB will then verify your identity. They will ask you to provide a valid photo ID, such as a passport or driving licence, and proof of address like a recent utility bill or bank statement. These documents are not sent over the phone. The team will explain how to submit them securely, usually by email or through a secure portal.
They will not request your bank details or any payment as part of these checks. If anything feels unclear, you can hang up and contact BOTB directly via their official website to confirm the steps.
What To Do If You Miss A Call From BOTB?
If you miss a call from a number you do not recognise, do not worry. BOTB will usually try again, and may leave a voicemail or follow up with an email to let you know they are trying to reach you.
Check your voicemail and text messages, then look out for an email in your inbox and spam folders. If you believe you have missed their call, get in touch with customer support through the official BOTB website and have your entry details to hand.
How BOTB Uses Email And Text Messages To Follow Up
When calls do not connect, BOTB often sends a clear, concise email to the address used with your entry, explaining that there is important news and how to respond. In some cases they will also send a text message to your mobile, asking you to get in touch.
These messages will not ask for sensitive information. Always check your spam or junk folder in case the email is filtered, and use the contact details on the official site if you would like to confirm anything. Staying alert to email and text updates helps you avoid delays in the process.
Not sure if a message is genuine? A few simple checks can help.
How To Verify A Genuine BOTB Call Or Message?
If you receive a call, email, or text saying you have won, it is sensible to confirm it is authentic. Genuine BOTB contacts will not ask you to pay money, share bank details, or disclose sensitive information up front. They will confirm your entry and outline next steps.
Check the phone number or email address against the contact details on the official BOTB website. Rather than using links or numbers in the message, go to the site yourself and use the contact page if you need to get in touch.
If you are unsure at any point, end the call and contact BOTB directly using the official details. Taking a moment to verify protects both your information and your prize.
What Happens After BOTB Confirms You As A Winner?
Once your win is confirmed, the team will congratulate you and explain what happens next. Standard security checks follow, which means providing proof of identity and address so the prize can be awarded correctly.
If you are comfortable being filmed, BOTB may arrange a visit or set up a video call to capture your reaction. This is optional, and the team will work with you to plan it in a way that suits your schedule.
They then guide you through claiming the prize, whether that involves a car, a cash amount, or an alternative reward. You will be told what documents are needed, how the handover works, and when to expect the outcome. Throughout, communication is clear so you know exactly where you stand.
How Long You Have To Respond To A BOTB Contact
If BOTB gets in touch, there is no need to panic if you cannot respond immediately. They typically make several attempts and allow a reasonable window, usually a few days, for you to reply.
Keep an eye on your phone and email during this period, including your spam folder. If you think you have missed a deadline or need clarification, contact the team through the official website as soon as you can. With your details up to date and your phone close by on results days, you will be ready when the call comes.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.
