Online Casino Chargebacks – Can You Get Gambling Money Back?

When things do not go how punters expect, some may be tempted to request their money back. That is called a chargeback. Chargebacks are refund requests punters may make to their casinos for various reasons. However, they are not always possible to fulfil and depend on the circumstances. 

This article will discuss what exactly are online casino chargebacks and also look at when to dispute casino charges. We will also discuss when to avoid requesting casino chargebacks and whether or not the bank would refund your charges. 

Can You Get Money You Gambled Back?

The short answer is no. You cannot simply gamble your money and then request it back if you lose. Gambling your money is an explicit agreement that you acknowledge that you may lose your money and cannot get it back.

If casinos returned the money to lost gambles, they would be out of business. Think of it this way: if you did not lose the bet and landed a win instead, say a jackpot perhaps, and the casino said: “that is our money. Give it back or share”. You would not be happy because it is, in fact, yours. You won it.

If gambling at a casino, you agree that the casino may take your money without the possibility of a refund and accept all the risks that come with gambling, including losing the gamble. 

Disputing Online Casino Charges: When To Do It

While there are some circumstances where chargebacks are impossible to make, there are some circumstances where filing a chargeback may be appropriate or even necessary.

Let’s look at some of these situations below:

Unauthorised Transaction

If, for various reasons, there is an unauthorised charge from your bank account and you are certain it was not made or approved by you, you can try and request a chargeback from the casino. Perhaps it was made from a stolen card, and you had reported it missing or stolen at your bank.

However, proving that the transaction was unauthorised may be challenging because casinos and banks now have sophisticated systems that ensure you are the owner of your account and authorising the charges being made. 

Additionally, you are expected to take precautions with your casino account and make sure it is not accessible to anyone other than you. So, if someone else happens to get hold of your information, makes and approves a purchase without your knowledge, a lot would be needed to prove you couldn’t have prevented it from happening.

The best course of action would be to contact your bank or financial service provider the money was taken from. They can then open an investigation and may request the chargeback on your behalf.

Unfulfilled Services

You can request a chargeback if you paid for a particular service but it was not provided. For example, say a casino promised a guaranteed number of extra spins as a sign-on or welcome offer bonus if you make a minimum deposit of £20 but did not provide these and a clear, just reason why. You may request a chargeback.

That would most likely not happen in legitimate and registered casinos, but sometimes system mistakes or glitches can happen. So, the casino may either fix the mistakes and provide you with the services or give you your money back. 

Rigged Casino Games

If you have a valid reason to suspect the games may be rigged, you have the option to request a chargeback. The only drawback with this type of chargeback claim is that you have to prove that the games were rigged, and you may not have access to some of the information you may need.

But remember, losing casino games or never winning anything is not proof that the games are rigged. Casino game results are random and produced by a Random Number Generator (RNG), and losing is part of the deal. 

However, if you have a reason beyond this and you can prove it, you may request a chargeback, but the process may take a long time and may not be straightforward.

That is why it is important to always ensure you are playing your games at licensed and legitimate live casinos like 666 Casino. These are certified and regularly audited for compliance, and you can easily find their certification on their pages.

When To Avoid Online Casino Chargebacks 

While there are legitimate cases that are out of your control and can lead to players asking for chargeback, there are also situations where chargebacks are not only unwarranted but also frowned upon and illegal.

For example, making a deposit to play a game, hoping to win something out of it but end up not winning, is not a good reason for requesting a chargeback. 

Requesting a chargeback you should not have could easily translate to trying to defraud the casino and could result in severe consequences. 

Doing so could lead to a permanent ban on your account, not only at the casino you are registered with but also throughout the casinos that are under the same gambling license.

Another reason that is not good enough for a chargeback is making a deposit with money you do not have or cannot afford to lose. Let’s say you make a deposit and soon realise you need that money for something else, perhaps a bill you forgot to pay or an emergency that came out of nowhere.

While these reasons may seem fair to you, they are not good enough to warrant a chargeback. That is why casinos always promote responsible gambling and encourage setting a budget when gambling. 

Will The Bank Refund Gambling Losses?

No, your bank will not refund any gambling losses unless they can be proven to have been fraudulent. 

Gambling losses are not refundable. At its core, gambling is playing casino games by betting your own funds for the chance to potentially win real money. That being said, gambling is intended as a form of entertainment, not a way to make money. So, please gamble responsibly, and do not bet any money you are not comfortable losing.

Think of it as going to the movies to watch a new film that came out. If the film does not live up to your hopes, you do not go back to the cashier to request your money back for the ticket and the popcorn because the movie fell short in your opinion.

You paid for a service (playing a casino game), and the service was fulfilled (you were able to gain access to the game and play it). Just because the experience wasn’t to your liking doesn’t mean the service was not provided, so you cannot claim a refund.

Conclusion

In conclusion, while unexpected things can occur, like losing your bank card or being a victim of phishing and losing your personal information, that could warrant a chargeback, it’s important to remember that chargebacks are not always possible.

And, if your request for a chargeback was found to be illegitimate or appeared as an attempt to defraud the casino, you could face serious consequences.

So, please gamble responsibly. Do not look at gambling as a quick way to make money because it is not; it’s a form of entertainment. Set a budget, stick to it, and never chase your losses. 
Most importantly, choose regulated and licensed casinos such as 666 Casino so you know you are playing with a trustworthy provider.